CUSTOMER UPDATE NEW TERMINAL OPERATING SYSTEM - update
There has been some positive progress in a number of areas in the last few weeks.
Quayside productivity continues to recover with corresponding improvement in container throughput, although the pace of progress is slower than we would have liked. The first of the services that diverted temporarily to other ports, the jointly-operated Seago, Hamburg Sud and CMA CGM Levant service, returned to Felixstowe on 23rd August, and we are discussing with our shipping line customers welcoming back more services in the coming weeks.
Rail and road haulier performance are more stable. However, we are still working hard to minimise the number of rail misses.
The recent upgrades to the operating system have enhanced stacking logic, rail shuffles, the handling of vehicles through the Temporary Holding Area and the flexible loading of empty containers to vessels. They also increase the efficiency of the container yard which delivers wider benefits. There will be further upgrades in the coming weeks.
The first block of the Berth 9 Yard development was delivered on 20th August providing an additional 1,800 TEU of storage space which will help improve yard performance. A further 16,200 TEU of storage capacity will be introduced between now and early 2019.
As a result of the backlog of cargo built up in the last few weeks, Trinity quay is still congested, whereas Landguard is gradually returning to normal.
In order to assist customers with any urgent containers, we will be opening the container yard for road haulage operations on Bank Holiday Monday, 27 August 2018, from 07:00 until 15:00.
The ongoing support of our customers during this challenging period has been greatly appreciated. We apologise to any port users who are continuing to experience delays or disruption and assure you that we are maintaining our focus on productivity improvements. These improvements will ensure that all customers receive the level of service they deserve.